pubg2 FAQ for Malaysian Players

Identity verification is a standard compliance step followed by all licensed gambling platforms worldwide. At pubg2, this process ensures your account is protected from unauthorised access, confirms that you are 21 years of age or older, and helps prevent money laundering. Without verification, some withdrawal functions may be restricted.

pubg2 accepts MyKad (Malaysian identity card) as the primary document. For non-citizen players, a valid passport may be used. You need to submit a clear photo or scan — both sides of the card — with all information fully readable. Blurry or cropped files will not be accepted and the review process will be delayed.

Generally, pubg2 will request identity verification when you make your first withdrawal, when your cumulative withdrawal amount reaches a certain limit, or if there is unusual account activity. In some cases, verification may also be required during the initial registration process to ensure the accuracy of your account information.

Yes. All documents you submit to pubg2 are stored using data encryption and can only be accessed by authorised compliance staff. pubg2 does not sell, share or disclose your documents to any third party except where required by law. For more details, refer to our Privacy Policy.

If your verification is rejected, pubg2 will notify you of the reason by email. Common causes include unclear images, information that does not match account records, or expired documents. You may resubmit the corrected documents. If the problem persists, contact our 24/7 customer support via live chat for step-by-step guidance.

Malay Odds are expressed as a positive or negative value relative to one unit staked. A positive value such as +0.85 means you win RM0.85 for every RM1 wagered. A negative value such as -1.20 means you need to stake RM1.20 to win RM1. Decimal Odds show the total return including your stake — for example, odds of 1.85 means a RM100 bet returns RM185.

Yes, pubg2 supports betting on the Malaysia Super League, English Premier League (EPL) and various other international football leagues. You can choose from a range of bet types including match result, Asian handicap, over/under goals and more. The match schedule is updated live in line with the current sports calendar.

After a match ends, pubg2 confirms the official result through trusted sports sources before settling bets. Winnings are usually credited to your account within a short time. If there is an unusual delay — such as a disputed result — our sports team will investigate and provide updates via the website or support.

Mix parlay lets you combine two or more bet selections from different matches on a single ticket. All selections must win for you to collect a payout, but the rewards are much higher than a single bet. At pubg2, you can build a mix parlay across multiple leagues and sports, with odds multiplying automatically as selections are added.

Yes, pubg2 offers live (in-play) betting where you can place bets while a match is in progress. Odds are updated in real time based on the current match situation. Options available during live betting include the next goal, half-time result and various other markets depending on the sport selected.

Yes, pubg2 is designed as a fully browser-based platform. You just need to open your mobile browser — such as Chrome or Safari — and go to the pubg2 website to start playing. No downloads or app installations are required, saving storage space on your device.

pubg2 is compatible with almost all modern devices including Android smartphones and tablets, iPhone and iPad, as well as laptops or desktops. What matters is that your browser is updated to the latest version. The best experience is on devices with a screen size of 5 inches or larger and a stable internet connection.

If your internet connection drops while a game is in progress, the pubg2 system will record the game state before the interruption. When you reconnect and reopen the game, it will resume from the last saved state. For live casino games, any round or hand in progress will be resolved according to the existing round settlement rules.

The first recommended step is to clear your browser cache. On Chrome for Android: go to Settings > Privacy > Clear browsing data > check Cache, then tap Clear. On Safari for iOS: go to Settings > Safari > Clear History and Website Data. After that, reload the pubg2 website and try again. If it is still slow, check the quality of your mobile data or WiFi connection.

Yes, all deposit and withdrawal functions at pubg2 — including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency — are fully accessible and usable through the mobile version. You can also manage your account, view transaction history and contact support directly from your mobile phone.

The minimum amount for each withdrawal at pubg2 is RM50. This applies to all supported withdrawal methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH. Make sure your account balance is sufficient before submitting a withdrawal request.

Withdrawals at pubg2 are usually processed within 10 to 45 minutes. This applies to all methods including e-wallets, DuitNow and FPX. During peak hours or when additional verification is required, processing time may take a little longer. Check the status of your request in the transaction history section of your account if no funds are received after 45 minutes.

As best practice, pubg2 encourages withdrawals to the same method used for deposit for security and compliance purposes. This helps verify ownership of the payment account. However, in certain cases a change of method can be made subject to additional review. Contact our 24/7 support if you need to change your withdrawal method.

There are several reasons a withdrawal may be delayed — these include bonus wagering requirements that have not been met, identity verification that is still incomplete, or a security review that is underway. Check your account for any notices or document requests. If everything looks fine, contact pubg2 live chat support with your transaction reference number for an immediate check.

Yes, pubg2 supports withdrawals via USDT, BTC and ETH. Make sure you enter the correct crypto wallet address as cryptocurrency transactions cannot be reversed once processed. The minimum withdrawal limit of RM50 also applies to crypto methods. Crypto withdrawals through pubg2 are processed within the same timeframe of 10 to 45 minutes.

pubg2 does not charge any processing fees on withdrawals from the platform's side. However, your payment provider such as your bank or e-wallet platform may apply their own fees according to their policies. To avoid unexpected deductions, check your payment provider's fee terms before making a withdrawal.