Privacy Policy pubg2
Your privacy is pubg2's top priority. This document explains in detail how we manage your personal information — from the collection process through to the data protection measures implemented at every stage.
The Foundation of pubg2 Data Protection
Six core principles that shape how pubg2 handles player personal information.
High-Level Encryption
All data transmitted between your device and pubg2 servers is protected using SSL/TLS encryption. Sensitive information such as payment details is never stored in plain text.
Strict Access Controls
Only specifically authorised staff may access player personal data. All access is recorded and audited regularly to ensure no misuse occurs.
No Data Sales
pubg2 has never and will never sell, rent or trade player personal information to any third party for commercial purposes without your explicit consent.
Player Control Options
You have the right to review, update and request deletion of your personal data at any time. This process can be initiated by contacting our support team.
Limited Retention Period
Your personal data is only retained for as long as necessary to fulfil the purpose for which it was collected or in line with applicable legal and regulatory requirements.
Regular Updates
The pubg2 Privacy Policy is reviewed periodically to ensure it remains current with developments in data protection law and the latest industry best practices.
Privacy Policy Contents
Complete information on personal data management practices at pubg2.
Introduction and Scope of This Policy
pubg2 is an online casino and sports betting platform operating under international licensing. We are committed to protecting the privacy and data security of every player who uses our platform. This Privacy Policy was developed to comply with international data protection standards and to ensure you fully understand your rights.
This policy applies to all personal information collected through the pubg2 website, mobile applications, customer support services, and any other interactions you have with us. It covers the account registration process, gaming activity, financial transactions, and communications with our team.
By registering an account at pubg2 or continuing to use our platform after the effective date of this Privacy Policy, you consent to the terms stated here. If you do not agree, please stop using the service and contact us to close your account.
Types of Personal Information Collected
pubg2 collects various categories of information to ensure a secure, smooth service that meets regulatory requirements. The following are the main categories of data we collect:
- Identity Information: Full name, date of birth, identification card number (MyKad), gender and nationality — collected during the account verification process.
- Contact Information: Email address, mobile phone number, and mailing address that you provide during registration or profile updates.
- Financial Information: E-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, online banking via FPX, and records of deposit and withdrawal transactions.
- Platform Activity Data: Game history, betting records, session duration, game preferences and your interactions with platform features.
- Technical Information: IP address, browser type, operating system, device ID, cookie data, and server access logs.
- Communications: Live chat session recordings, email correspondence, feedback and complaints you submit to our customer support team.
We only collect data required for specific and legitimate purposes. Information such as MyKad numbers is collected solely to comply with Know Your Customer (KYC) procedures required by our licensing regulator.
Purposes for Using Personal Information
Personal information collected by pubg2 is used for the following legitimate and transparent purposes:
- Account Management: Creating, verifying and maintaining your player account, including processing password reset requests and identity verification.
- Transaction Processing: Processing deposits and withdrawals securely through available payment methods, including DuitNow, FPX and cryptocurrency.
- Bonus and Promotion Fulfilment: Managing eligibility and payment of bonuses such as the 200% welcome bonus of up to RM300, as well as the VIP cashback programme.
- Security and Fraud Prevention: Detecting and investigating suspicious activity, preventing fraud, misconduct and the use of multiple accounts.
- Legal Compliance: Fulfilling legal obligations under our international licensing conditions, including anti-money laundering (AML) requirements.
- Service Communications: Sending important notifications related to accounts, transactions, policy updates and technical support.
- Service Improvement: Analysing aggregated data (without personal identification) to improve platform functionality, user experience and game offerings.
Disclosure of Information to Third Parties
pubg2 does not share your personal information with third parties except in the following circumstances where it is necessary for service operations or required by law:
- Payment Processors: Required transaction information is shared with legitimate payment service providers to enable processing of your deposits and withdrawals.
- Technical Service Providers: Technology infrastructure providers who are bound by strict confidentiality agreements and may only process data according to our instructions.
- Regulatory Authorities: When required by licensing authorities or legitimate law enforcement agencies through proper legal process.
- Identity Verification Companies: Third-party KYC services used to verify player identity to meet regulatory requirements.
In all of the above circumstances, we ensure that those third parties are bound by confidentiality obligations equivalent to the standards we apply ourselves. Data is shared only to the extent necessary for the specific purpose.
Data Security and Protection
The security of your personal data is a core priority in every system we build and operate. pubg2 implements multiple layers of technical and organisational security controls to protect your information from unauthorised access, alteration, disclosure or destruction.
Key security measures we implement include data encryption in transit and at rest, role-based access controls, continuous threat monitoring, regular penetration testing by independent security experts, and tested incident response procedures.
Although we take all reasonable steps, no system can be guaranteed 100% secure. You also play an important role in keeping your account secure — use a strong password, do not share your login details, and contact us immediately if you suspect any suspicious activity on your pubg2 account.
Use of Cookies and Tracking Technologies
pubg2 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.
- Essential Cookies: Required for basic platform functions such as login session authentication and security. Cannot be disabled without affecting platform functionality.
- Performance Cookies: Collect information about how players use the platform to help us identify technical issues and improve performance.
- Preference Cookies: Save your personal settings such as preferred language and display preferences for a more consistent experience.
- Analytics Cookies: Used to understand usage patterns in aggregate, helping us make data-driven decisions for platform improvements.
You can manage cookie settings through your web browser. However, blocking all cookies may affect the functionality of certain parts of the pubg2 platform.
Cross-Border Data Transfers
As a platform operating under international licensing, pubg2's servers and infrastructure may be located in various geographical locations. This means your personal data may be transferred to or processed in countries or regions other than Malaysia.
In every such data transfer, pubg2 ensures that a level of protection equivalent to the standards set out in this Privacy Policy is maintained. We use appropriate safeguards such as legally binding data processing agreements with all our international service providers.
Data Retention and Retention Period
pubg2 retains your personal data only for as long as necessary to fulfil the purposes of collection stated in this Privacy Policy, or for as long as required by law and regulatory obligations.
For active accounts, personal data is retained for the duration that your account remains active. Following account closure, certain data such as financial transaction records and identity verification information may be retained for an additional period to comply with applicable anti-money laundering laws and tax reporting requirements.
Data that is no longer required will be securely deleted or anonymised in accordance with strict data security procedures.
Player Rights under pubg2's Privacy Policy
As a pubg2 player, you have the following rights regarding your personal data. Contact our support team to exercise any of these rights.
Right of Access
Request a copy of the personal data we hold about you and information on how it is used.
Right of Rectification
Request correction of any personal data that is inaccurate, outdated, or incomplete in our records.
Right of Erasure
Request deletion of your personal data under certain circumstances, subject to our legal obligations.
Right to Restrict Processing
Request a restriction on the processing of your personal data during a dispute or under other valid circumstances.
Right to Object
Object to the processing of your personal data for direct marketing purposes or under certain other circumstances.
Right to Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Right to Withdraw Consent
Withdraw your consent to data processing at any time without affecting the validity of processing carried out previously.
Right to Complain
Submit a complaint to the relevant authority if you believe your data has been processed incorrectly.
Ready to Play Safely?
You now understand how pubg2 protects your personal information. Register an account today, enjoy a 200% welcome bonus of up to RM300, and place your bets with full confidence that your privacy is protected.
Questions About the Privacy Policy
Answers to the most frequently asked questions about privacy and data management at pubg2.